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FAQ

DO I NEED TO ASSEMBLE THE FURNITURE BY MYSELF?

 THE TYPE OF ASSEMBLY REQUIRED FOR YOUR ORDER IS SPECIFIED AS PART OF INDIVIDUAL PRODUCT ATTRIBUTES AND
 COULD BE ONE OF THE FOLLOWING:

  •  No Assembly required – Product is delivered pre-assembled and does not require any assembly at  the specified order destination.
  •  Self-Assembly – The Furniture has a basic assembly procedure that can be done with simple tools (like a screwdriver) and comes with assembly instructions.
  • Assembly Required – Product requires Carpenter Assembly or professional service. Ivory Homes currently provides Carpenter Assembly service in mumbai. If Ivory Homes Carpenter Assembly is available at yourlocation please contact our Customer Support to schedule your order Assembly. In case we service your location, we will organize the Carpenter within 24 hours of getting the request.

 

 WHEN WILL THE FURNITURE BE INSTALLED/ASSEMBLED?

Most of our furniture products are assembled by our own carpenters. For all serviceable locations, post receiving a request by you we will arrange for a carpenter within 24 hrs. For products which show “Assembly provided by Seller”; on the product details page, the seller will co-ordinate with you for   installation/assembly. In case you face any issues, please contact our Cstomer Service Team or write to us

 

 DO YOU OFFER A WARRANTY ON YOUR FURNITURE PRODUCT(S)?

 All Ivory Homes furniture products are either made by the finest artisans using high quality raw materials or are manufactured by large brands in their state of art facilities. We offer Brand Warranty for most of the   furniture products bought from Ivory Homes

 

IN PRODUCTS WHERE IT SAYS "SOLID WOOD", DOES IT MEAN 100 % SOLID WOOD?

Solid wood refers to the primary or base material of the product. Specific products and certain designs may have secondary material used like ply wood, MDF, etc. These materials may be used in back panels or storage base or shutters.

 

CAN THE FURNITURE BE CUSTOMIZED?

You can customize your products with us. You can customize the products via the given link provided on the Home page. You can upload a picture of the furniture that you want to customize and fill in the minimal details for the same. We will get in touch with you shortly for the details of the product.

 

WILL THE COLOUR/POLISH BE EXACTLY THE SAME AS IT APPEARS ON THE SWATCHES?

 We try our best for you get what you see. However, due to factors like studio lightings and screen resolution which differ from device to device, there is a possibility of minor differences perceived in colour. Fabric colours may also vary basis exposure to light in your surroundings and placement in your house.